EAT A LOT SLEEP A LOT SWEATER
When reading the description of a style, look for words like 'fitted', 'loose' or 'baggy' to get an understanding of how the styles fits.
Look "Click here for measurements" in each item's description for more size info.
A lot of our clothing comes in a size called 'ONE SIZE', this size generally fits all standard sizes from XS, S, M, L (UK 6,8,10,12,14).
Combined sizes like XS/S fit both sizes XS and S and the same goes for M/L, which fits sizes M and L.
XS/S - UK 4, 6, 8
M/L - UK 10, 12, 14
|US & Canada||UK & Australia||France||Italy||Japan|
After your payment is authorized and verified your item will be dispatched as soon as possible.
Orders are generally dispatched within 1 working day. You will receive a shipping notification email that will notify you when your item is on the way.
Your order will be sent to the address that is on your Minga London account or PayPal account.
Please make sure that this address is complete with a house number, street and post code and that it is the correct delivery address.
DELIVERY TIME ESTIMATES
We Ship Worldwide!!
|EUROPE||3 - 7 WORKING DAYS|
|AUSTRALIA & USA||7 - 14 WORKING DAYS|
|REST OF THE WORLD||10 - 20 WORKING DAYS|
|EUROPE||2 - 5 WORKING DAYS|
|AUSTRALIA & USA||5 - 10 WORKING DAYS|
|REST OF THE WORLD||7 - 15 WORKING DAYS|
Please note we do our best to provide you with a quick and efficient service but sometimes delays can occur.
If you are still to receive an item after the estimated delivery date please be patient and give it a few of days and your order will be there before you know it.
You've given it a few of days and the situation remains so just follow these steps:
1 - Check the delivery address of the order.
2- Check that you have not been left a red card from mail through your letter box stating that they tried to deliver and are holding your package at the post office. It's also a good idea to check with neighbours and places around your property for left parcels and contact your local post office.
3- Give us an email and we will do our best to solve the situation.
International buyers please be aware that we have no control over local delivery services. Delays may be due to customs checks, slow local delivery services or busy periods of the year i.e. Christmas, holiday etc.
SHIPPING DISCOUNTS (Multiple Orders)
We offer shipping discounts for multiple items (3 or more). The discount will be calculated based on the item weight and address.
If you would like to take advantage of our postage discount please email us items and we can calculate a final shipping price.
TAXES AND DUTIES
Please be advised that customs charges and/or import duties are determined by the customs office of the regarding destination and where applicable, may be levied once the parcel arrives at the destination country.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Minga London. For further details of charges, please contact your local customs office.
Note, in rare occasions custom agents may delay delivery of some packages.
All prices listed on our site are in British Pounds, and charged in British Pounds.The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of approximately what the exchange rate currently is, click the below link:
POLICY AND TERMS
By placing an order at Minga, you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to Minga London. This also applies to any shipments that are refused by you at delivery.
If you have any questions regarding our shipping, please email us at: email@example.com
We hope you and your new purchases are very happy together. However, if it's not a match made in heaven, you may return or exchange them for either a refund or credit note within 14 days, providing they are eligible.
Any ineligible goods returned will be refused, so it's important that you read and understand the following returns information.
To be eligible to return or exchange an item to us you must be able to answer NO to all of these questions:
Has it been 14 days since the receipt of the item?
Has the item been worn?
Has the item been washed?
Is the item damaged/dirty?
If you answer NO to all of those questions then you may start the returns process:
1. Firstly send us an email regarding your return so that we are expecting your item and process it quicker when we do receive it.
2. Pack the item together with your order number and order name (legible letter) and if you would like a refund write 'Refund'. If you would like an exchange then write “Exchange” and state the details of the exchange. Example. Exchange - I would like black instead of a white.
For any exchanges we ask that you pay a new shipping fee to cover the cost of reposting the exchanged item back to you. You will be emailed an invoice through PayPal or credit card for the amount and will only be sent the exchange once this has been payed.
If you don’t write your order number or name we don’t have any way to know the order is yours so without this information we will be unable to process your return or exchange.
Once you have completed those steps place the item and returns note in a postage bag/envelope and send them to our returns address at:
RUA ONECA MENDES 1509 RC
Note: Buyer pays return postage
When we receive your returned item we will let you know and then issue you a refund or an exchange as stated on the piece of paper that you provided. Refunds will be given in the same method of payment that they were received and only the item price will be refunded, no delivery costs will be returned as this has already been used by sending you the item. Items with free delivery included will be returned at a discounted rate to account for our delivery costs incurred to send the item to you.
FAULTY OR WRONG ITEM RECEIVED
Please email us and we will be in touch with a solution.
*Available in XS, S, M, L
*Click sweaters guide for measurements
*Hand Wash Cold
*Made in Europe