FREE SHIPPING EUROPE

Faqs

THE ITEM I WANT IS SOLD OUT, WHEN WILL IT BE RE-STOCKED?

New items can sell out really quickly, but we'll try to re-stock as soon as possible.

 

I NEED HELP WITH SIZES...WHICH SIZE SHOULD I GET? WHAT DOES 'ONE SIZE' MEAN?

The best way to figure out which size to get is to check out our size guide. By comparing this guide with your own size/measurements, you should get a pretty accurate fit. A lot of our clothing comes in a size called 'ONE SIZE', this size generally fits all standard sizes from XS, S, M, L.

 

HOW DO I PLACE AN ORDER? IS IT SAFE?

It's super easy to place an order on our website - simply browse our store using the top navigations and when you come across an item you like, select the size from the boxes and hit the 'ADD TO CART' button. Once you're ready to checkout, click the 'MY BAG' button situated in the top right corner of the website and follow the on-screen instructions through the checkout process to pay. We accept most major credit and debit cards, as well as Paypal.

 

CAN I CHANGE/CANCEL MY ORDER?

You can, but you best be quick. We process orders super fast, so please contact us within 1 hour of placing your order if you wish to cancel or amend it. If you would like to add another item to your order, you will have to place a separate order.

 

CAN I CHANGE THE PRICES TO MY OWN CURRENCY?

Yes! Our currency list sits at the top of our website. Simply select your currency to convert the prices on our site. 

  

SHIPPING & RETURNS

 

DO YOU SHIP TO MY COUNTRY?

Yes! We ship to all worldwide countries.

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Orders are generally dispatched within 1 working day.  You will receive a shipping notification email that will notify you when your item is on the way.

DELIVERY TIME ESTIMATES

STANDARD SHIPPING
EUROPE  3 - 7 WORKING DAYS
AUSTRALIA & USA 7 - 14 WORKING DAYS
REST OF THE WORLD 10 - 20 WORKING DAYS
 
EXPRESS SHIPPING
EUROPE  2 - 5 WORKING DAYS
AUSTRALIA & USA 5 - 10 WORKING DAYS
REST OF THE WORLD 7 - 15 WORKING DAYS
 

 

I HAVEN'T RECEIVED MY SHIPPING CONFIRMATION EMAIL YET...HAS MY ORDER BEEN SHIPPED?

We will send you a shipping confirmation email as soon as your order ships. If you haven't received the email after a few days then we recommend checking your spam/junk box to see if it's hiding in there. If there is still no sign of it, send an email to contact@mingalondon.com and we'll look into it for you as soon as possible.

 

CAN I RETURN OR AN EXCHANGE AN ITEM I PURCHASED IN THE SALE?

All items purchased in the sale are final and cannot be returned or exchanged. 

 

PRESS / SOCIAL MEDIA / WHOLESALE

 

DO YOU OFFER WHOLESALE?

We do offer wholesale. Please send all enquiries to contact@mingalondon.com

 

HOW DO I GET FEATURED ON YOUR INSTAGRAM/BLOG?

We LOVE to feature you guys rocking our stuff. Simply upload a selfie wearing your latest MINGA gear and hashtag #mingalondon on Instagram.

 

DO YOU WORK WITH FASHION BLOGGERS / YOUTUBE GURUS / INSTAGRAMMERS ETC?

Yes! If you reckon you've got what it takes to rep MINGA like no other and you have a healthy social following of fashion-hungry fans that you think would love our brand, then we want to hear from you. Please note: we are currently receiving a high volume of requests, therefore regretfully in some cases emails may go unanswered - we want to thank you for your ongoing support!

DO YOU HAVE A PR CONTACT? 

For all PR & Media related enquries, please contact us directly at contact@mingalondon.com