HOLIDAY SPECIAL
This year, we have extended returns for purchases made from November 10, 2023 to December 31, 2023.
The return deadline is extended to January 15, 2024 or 30-days from invoice date, whichever is later. Enjoy your holiday shopping!
HOW TO RETURN
Returning stuff to Minga London is easier than ever, especially now that we've gone digital! Just follow these simple steps:
1. Click here to access our return form or access it through your account under "My orders".
2. Fill out the form with your order number and your email.
3. Let us know what are you returning and the reasons why.
4. Download the return label and attach it to your Minga London package. Ensure you place the original invoice inside. For returns, please use the original bag or a similar one to ensure the product's safety during transit. Failure to use the original or similar bag may result in additional costs.
5. Send the parcel back to us with Royal Mail.
6. All done! You can now sit and relax
Please note, this is not a free return label. The total cost of the delivery will be deducted from the refund.
Exclusions may apply!
We'll hook you up with a refund using the same payment method you used when making the purchase. It might take a little while for the refund to show up in your account, depending on your bank or payment provider. Hang tight!
HOLIDAY SPECIAL
This year, we have extended returns for purchases made from November 10, 2023 to December 31, 2023.
The return deadline is extended to January 15, 2024 or 30-days from invoice date, whichever is later. Enjoy your holiday shopping!
Yup, there are a few things to keep in mind:
- The item needs to be in its original condition, untouched and still rocking its tags.
- You got to kick off the return process within 30 days return window
- Some items, like jewelry and underwear, can't be returned for hygiene and health reasons
| COUNTRY | RETURN COST |
|---|---|
| UK | £3.00 |
Please allow 14 working days from when we receive your package for your refund to be processed. You will receive an email once this has been completed.
Any funds due should appear on your bank statement within 2-10 working days (Please note that refund times are dictated by the card issuers and are outside our control). Refunds will be credited to your original method of payment only.
The original shipping charges are non-refundable unless the goods are damaged or incorrect. Items purchased with free delivery will be refunded at a discounted rate for the delivery costs incurred to send the item(s) to you.
Unfortunately we don't offer an exchange option. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items. To return an item please follow the steps stated in ‘RETURN INSTRUCTIONS’.
You can return more than one order in the same parcel. You just need to include both return forms for each order to help us speed up the process of your return.
No problem. You can print a new return form here.
Pierced jewellery and underwear cannot be returned for health and hygiene reasons.
