We hope you and your new purchase are very happy together. However, if it's not a match made in heaven, you can return any item for a refund within 30 days of receiving your original order.
Please be aware that all items must be returned to us in brand-new condition with tags attached to qualify for a refund. Swimwear must be returned with the hygiene sticker attached.
Unfortunately, we are not able to offer exchanges. Therefore, you will need to return your items for a refund and place a new order if you'd like a different size.
To start a return, click here
Items marked as non-refundable, including but not limited to beauty products, swimwear, and earrings, cannot be returned once the packaging has been opened due to hygiene reasons.
Gift cards are also not eligible for refunds.
We'll hook you up with a refund using the same payment method you used when making the purchase. It might take a little while for the refund to show up in your account, depending on your bank or payment provider. Hang tight!
We're all about speedy returns here at Minga London! Once we've got your package in our hands, we'll hustle to process your return within 14 working days. We'll send you an email to keep you updated once we've worked our magic. It'll have all the details about your refund, so keep an eye on your inbox. We appreciate your time while we handle things on our end. We've got your back!
The original shipping fees are non-refundable, unless there's a valid reason such as damaged or incorrect goods. If you receive an item that's damaged or not what you ordered, we'll make it right and cover the return shipping costs. However, if you're simply returning an item for personal reasons, the original shipping charges unfortunately won't be refunded. We hope this clears things up!
We don't have an exchange option available at the moment. But no worries, returning your item(s) and getting a replacement is super easy. Just follow these simple steps:
- Return your unwanted item(s) using the process outlined in the "HOW CAN I RETURN MY ITEM?" section.
- Once we receive your returned items, we'll process your refund.
- To get your replacement, simply place a new order for the desired item(s) on our website.
Convenience is key! If you have multiple orders to return, you can absolutely send them back together in the same parcel. Just make sure to include the return forms for each order. This will help us speed up the return process and ensure that everything is handled smoothly. We appreciate your effort in including the necessary return forms, as it helps us process your return more efficiently.
No problem. You can print a new return form here.
Pierced jewellery and underwear cannot be returned for health and hygiene reasons.
