Orders
Click the ‘Track My Order’ button to follow your parcel.
Waited until your estimated delivery date? Please allow an extra few days for your order to be delivered (especially during busy times) - our carriers are always doing their best to get your order to you. Make sure you keep an eye on your tracking link for the latest updates.
Once your order has been placed, amendments and cancellations cannot be guaranteed. Please contact us within 1 hour of placing your order and we will attempt to cancel the order before it is dispatched. This is only possible if your order is still processing and has not been dispatched.
We ship worldwide – including big cities and small island nations.
We accept most major credit or debit cards these include - Visa, Master Card, Amex. We also accept PayPal, Apple Pay, Google Pay, Shop Pay, and Clearpay.
All Minga London orders are currently shipped from our warehouses in Portugal or UK. If you are in the European Union you won’t be charged any customs.
Free-Trade Countries:
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom. Andorra, San Marino and Turkey.
If your country is not included on the list above you may be charged customs duties.
Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Minga London.
USA – All orders above US$800 will be subject to import duties. For more information, please check with the US Customs and Border Protection Department.
Australia– All orders above AUS$1000 will be subject to import duties. For more information, please check with the Department of Home Affairs.
New Zealand- All orders above NZD$1000 will be subject to import duties. For more information, please check with the New Zealand Customs Service website.
For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
Once you’ve placed your order you will be directed to an order confirmation page which will contain your order number. You will also receive an order confirmation email. A second email will be send as soon as the order is on its way to you :)
If you haven’t received the confirmation email after placing the order, please check your spam box. If it’s not there, you may have entered a wrong email address.In that case, please contact us and we will change your email address so you can get order updates.
We are sorry to hear that you’ve received an incorrect or faulty item. Please contact us as soon as possible and we will sort this out for you. Do not return the items back to us before our reply.
When you pre-order, you are reserving one or more items that will be back in stock in a near future. This will be shipped to you as soon as it is available. All pre-order items have a pre-order estimate date to be shipped and you can find the expected shipping timeframe under the “pre-order” button on the product page.
Your pre-order will be shipped as soon as the item is available. You’ll receive an update email that will contain your tracking number. From that moment, you can expect your order to be on its way to you.
We’ll always do our best to ship the items in the estimated shipping date. If the item experiences any delay, rest assured that we’ll be working on shipping it as soon as possible.
If your order also has items that are currently in stock, please note that the whole order will only be shipped once all pre-order items are available.
You’ll be charged for your order at the moment you place it.
Yes! However, please note that we’ll only ship your order once all pre-ordered items are ready to ship.
Once you’re at checkout, you’ll be able to see and select your shipping method.
Please note that the delivery timeframe estimated presented at checkout starts counting from the moment you receive the email informing that your order has been shipped, not from the moment you place your order.
Yes! For that, you just need to email our customer service team at info@mingalondon.com and we’ll take care of that for you. Bear in mind that this can only be done before the expected shipping date of your pre-order.
Yes! You can return it with a request for a refund within 30 days from the date the package is delivered to you. The items will need to be returned in its original (unworn/unused) condition with all tags attached. Pierced jewellery cannot be returned for health and hygiene reasons.
