Please take a look at our FAQs first.
If you cannot find the answer please hit us up with questions or queries you might have.
FREQUENTLY ASKED QUESTIONS
We Ship Worldwide!!
|STANDARD SHIPPING||EXPRESS SHIPPING|
|UNITED KINGDOM||5 - 10 WORKING DAYS||2 - 4 WORKING DAYS|
|EUROPE||5 - 10 WORKING DAYS||2 - 4 WORKING DAYS|
|USA & CANADA||8 - 16 WORKING DAYS||2 - 5 WORKING DAYS|
|AUSTRALIA||10 - 20 WORKING DAYS||2 - 7 WORKING DAYS|
|REST OF THE WORLD||10 - 30 WORKING DAYS||2 - 7 WORKING DAYS|
1. To return your unwanted item(s), please fill in the return form enclosed in your package with the item(s) you want to return and the reason code.
2. Then pop the form and the item(s) in a bag.
3. Take the enclosed return address label, fill in your order number, stick the label on the outside of the bag and take the parcel to your local post office.
If returning an international order, clearly mark ‘RETURNED GOODS’ on the description to avoid paying unnecessary charges.
Always keep your postage receipt until you have been fully refunded, in case your return gets lost on its way back to us.
Returns can take up to 30 days to get back to us. If you haven't received a refund and it has been more than 30 days since you posted your return then please contact us with a picture of your proof of postage so that customer service can investigate this for you.
Lost your return form? Print a new one.
Click the ‘Track My Order’ button to follow your parcel.
Waited until your estimated delivery date? Please allow an extra few days for your order to be delivered (especially during busy times) - our carriers are always doing their best to get your order to you. Make sure you keep an eye on your tracking link for the latest updates.
We ship worldwide – including big cities and small island nations.
All Minga London orders are currently shipped from our warehouses in Portugal or UK. If you are in the European Union you won’t be charged any customs.
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom. Andorra, San Marino and Turkey.
If your country is not included on the list above you may be charged customs duties.
Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Minga London.
USA – All orders above US$800 will be subject to import duties. For more information, please check with the US Customs and Border Protection Department.
Australia– All orders above AUS$1000 will be subject to import duties. For more information, please check with the Department of Home Affairs.
New Zealand- All orders above NZD$1000 will be subject to import duties. For more information, please check with the New Zealand Customs Service website.
For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
We pride ourselves for being an ethical company. We look after our employees, we make sure our suppliers share our ethical values and we always think about we can reduce our impact on the environment when creating new pieces for you. All our clothes are designed and produced in Portugal. You can read more about our ethical aproach here.
MINGA is the owner’s nickname, which her brother gave her when they were kids. Even today, he doesn’t know the meaning behind it or the reason for that name.
Other possible meanings for the word are just a funny coincidence.
Minga London was born in London, in 2014. We started selling tie dye t-shirts across London markets and then online on Amazon, eBay and Etsy. Some of you may know us from there. In 2016 we launched our own website, and since then the brand has been exponentially growing, having become a cult feature/icon for young people from all around the world.
Our production is all based in Portugal, which is why part of the business is there and why the quality is so special.
We pride ourselves on being a reputable and legit company, working under a strong ethical code of conduct. See more here.
All the girls who shop and love our brand are Minga Girls.
If you want to be featured in our instagram, just tag us on your posts wearing the brand and type #mingalondon!
For collaborations or press requests, please contact firstname.lastname@example.org or DM us on Instagram.
No. You won’t have to pay any additional charges. You can expect the same service and great products! If there is any import cost associated with your order we will cover it for you. :)