We gladly accept returns within 30 days of receiving your order!
- Items must be unworn, unwashed, and returned in their original packaging with tags still attached.
- Tights, earrings (for hygiene reasons), and gift cards cannot be returned. Swimwear must have the hygiene sticker intact.
- Exchanges are not offered. If you need a different size or item, please place a new order after returning your original item.
- Shipping fees are non-refundable, and we’re not responsible for returns lost or stolen in transit.
- Items marked as “final sale” are not eligible for returns.
Ineligible returns will be discarded, and we won’t be able to refund or resend these items.
RETURN PROCESS:
- You can return your order via DPD or DHL Express, depending on availability in your region.
- For DPD (most common option): Print and attach the return label, then drop off your parcel at any DPD Pickup Point.
- For DHL Express: Print and attach the label, then drop off your parcel at any DHL Express location. If using a QR code, simply show it at the drop-off point, and they’ll print the label for you. (QR codes may not be available at all locations.)
- Be sure to ask for proof of return receipt to ensure your return is tracked.
Once we receive your return, we’ll process your refund within 14 business days and keep you updated via email.
Find your nearest drop-off points below:
RETURN COSTS:
Your return will incur a cost, which will be deducted from your refund. Please note that original shipping fees are non-refundable.
You can check the table below for specific return costs:
STILL HAVE QUESTIONS?
Submit a request through our contact form.
Once your return reaches our facility, it can take up to 14 business days to process. We’ll refund your money using the same payment method you used for your purchase. Please note, it might take a little longer for the funds to show in your account, depending on your bank or payment provider. But don’t worry, it’s on its way!
Items marked as non-refundable, including but not limited to beauty products, swimwear, and earrings, cannot be returned once the packaging has been opened due to hygiene reasons.
Gift cards are also not eligible for refunds.
We don’t currently offer exchanges. If you need a different size or item, please place a new order after returning your original item.
If you have multiple orders to return, feel free to send them back together in the same parcel. Just be sure to submit each return through our return portal here and use only one of the provided label/QR codes. By doing this, you'll only be charged for one return.
Don’t forget to include both invoices in the return package to ensure smooth processing.
